The great explorer of the truth, the master-builder of human happiness no one rejects dislikes avoids pleasure itself because it is pleasure but because know who do not those how to pursue pleasures rationally encounter consequences that are extremely painful desires to obtain.
Read MoreCompliments And Concerns
At FLI GROUP we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have. By giving us the feedback we will use that information to continually improve our products and services.If we do not meet your expectations, we want you to tell us. We also know there will be times when you may wish to compliment us on something we have done well and other times when you may wish to tell us how we can improve. We welcome your feedback in both cases and place great value on what you tell us.
Compliments
If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process. We appreciate it when you tell us that one of our representatives has succeeded in making your experience a pleasant and successful one. This enables us to reward and recognise our staff members for their efforts.
Concerns
We always strive to provide the best possible service and provide you with the finance that suits your needs. However, we appreciate that from time to time, applicants may not be satisfied with the process or the solution. If this occurs, and you have a complaint about the service we provide, we have a resolution process in place to address your concerns. You can lodge your complaint through a number of channels. You may do this verbally or in writing.
If you choose to lodge the complaint by email or mail, please make sure you include as much information as you can. You should explain the details of your complaint as clearly as you can
Step 1: Please contact Amandeep Singh in the first instance as many disputes can be resolved relatively quickly. Your mortgage broker will have 5 days in which to try and resolve the dispute.
Step 2: If you are not satisfied with the outcome or in which the way your complaint has been handled, then you can escalate the complaint to the Internal Complaints Officer who will endeavour to resolve your complaint:
You can lodge complaints by contacting Complaints Officer: Amandeep Singh by:
FLI GROUP
aman@fligroup.com.au
General Enquires
Phone: 02 8809 3355
Address
2B / 69 Boomerang Pl, Seven Hills NSW 2147, Australia
Our External Dispute Resolution (EDR) Scheme
If you are still not satisfied with the outcome of your complaint, then you have the further option of referring the matter to an external dispute resolution scheme. We are a member of the following EDR scheme(s). The EDR scheme can be contacted using the details below.
Our AFCA member reference is 68884.
Australian Financial Complaints Authority (AFCA)
- GPO Box 3 MELBOURNE VIC 3001
- T 1800 931 678
- E info@afca.org.au
Need An Update On Your Concerns?
If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.